Angels Care Agency Limited

GoodRated 19/02/2022Home care · Aylesbury

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note19 Feb 2022
Respecting and promoting people's privacy, dignity and independence
Note19 Feb 2022
Supporting people to express their views and be involved in making decisions about their care
Note19 Feb 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note19 Feb 2022
Staff working with other agencies to provide consistent, effective, timely care
Note19 Feb 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note19 Feb 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note19 Feb 2022
Ensuring consent to care and treatment in line with law and guidance
Note19 Feb 2022
Staff support: induction, training, skills and experience

Note19 Feb 2022
Effective partnership working with other healthcare professionals
Note19 Feb 2022
High satisfaction levels reported in quality assurance questionnaires
Note19 Feb 2022
Safe recruitment processes including DBS checks and references
Note19 Feb 2022
Responsive communication with families and prompt response to medical emergencies
Note19 Feb 2022
Strong emphasis on supporting people's independence, including requesting additional funding for care time
Note19 Feb 2022
Kind and caring staff who built trusting relationships with people and families

Note19 Feb 2022
End of life care and support
Note19 Feb 2022
Improving care quality in response to complaints or concerns
Note19 Feb 2022
Meeting people's communication needs
Note19 Feb 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note19 Feb 2022
Learning lessons when things go wrong
Note19 Feb 2022
Staffing and recruitment
Note19 Feb 2022
Preventing and controlling infection
Note19 Feb 2022
Using medicines safely
Note19 Feb 2022
Assessing risk, safety monitoring and management
Note19 Feb 2022
Systems and processes to safeguard people from the risk of abuse

Note19 Feb 2022
Working in partnership with others
Note19 Feb 2022
Engaging and involving people using the service, the public and staff
Note19 Feb 2022
How the provider understands and acts on the duty of candour
Note19 Feb 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note19 Feb 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care