Operated by Apex Prime Care Ltd

Apex Prime Care - Hailsham

Requires improvementRated 10 Jan 2022Home care · Hailsham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note8 Nov 2022
Respecting and promoting people's privacy, dignity and independence
Note8 Nov 2022
Supporting people to express their views and be involved in making decisions about their care
Note8 Nov 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note8 Nov 2022
Ensuring consent to care and treatment in line with law and guidance
Note8 Nov 2022
Staff working with other agencies to provide consistent, effective, timely care
Note8 Nov 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note8 Nov 2022
Staff support: induction, training, skills and experience
Note8 Nov 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note8 Nov 2022
Staff treated people with dignity and respect, encouraging independence and positive risk-taking.
Note8 Nov 2022
Accidents and incidents reviewed for trends and lessons learned shared with all staff.
Note8 Nov 2022
Effective infection prevention and control measures with consistent PPE use reported by people and relatives.
Note8 Nov 2022
Positive working relationships with professionals and statutory partners, with clear and timely communication.
Note8 Nov 2022
Care plans included personalised sections ('About Me', 'What is important to me') capturing cultural, faith and communication needs.
Note

Note8 Nov 2022
End of life care and support
Note8 Nov 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note8 Nov 2022
Meeting people's communication needs
Note8 Nov 2022
Improving care quality in response to complaints or concerns
Note8 Nov 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note8 Nov 2022
Working in partnership with others
Note8 Nov 2022
Continuous learning and improving care
Note8 Nov 2022
Engaging and involving people using the service, the public and staff
Note8 Nov 2022
How the provider understands and acts on the duty of candour
Note8 Nov 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering