Note8 Jun 2023
DBS checks had been obtained for all staff
Note8 Jun 2023
Registered manager was open to working with external agencies and understood statutory notification duties
Note8 Jun 2023
Provider held reviews and telephone surveys to seek feedback from people
Note8 Jun 2023
Provider took immediate action to update care plans and re-check right to work information following inspection
Note8 Jun 2023
Staff knew people well and people said they were happy with the care provided
Note8 Jun 2023
People confirmed staff wore correct PPE during calls
Note8 Jun 2023
Staff adhered to infection control procedures and all 4 checked staff had received infection control training
Note8 Jun 2023
Staff had completed safeguarding training and felt able to raise concerns
minorincident_learning8 Jun 2023
There were no records of any accidents or incidents, therefore we were not able to check records to see what action had been taken in response.
moderatesafeguarding8 Jun 2023
2 staff we spoke with were not clear on the action to take if they needed to raise concerns externally.
moderatemissed_or_late_visits8 Jun 2023
Over the last 12 months the provider had received 12 complaints about call times... some calls were shorter than the agreed length of time.
moderatecare_planning8 Jun 2023
Care plans and risk assessments did not give clear and detailed instruction to staff on how to provide safe care and support.
moderatemedication_management8 Jun 2023
One person needed staff to apply a prescribed cream. This information had not been recorded... Care plans did not include required information about what medicines people were taking and why.
criticalrecord_keeping8 Jun 2023
The employment application form for 1 member of staff had not been fully completed and there was no record of their employment history.
criticalgovernance8 Jun 2023
Systems in place to assess, monitor and improve the quality and safety of the services provided were not always effective. This was a continued breach of regulation 17 (Good Governance)