Headway Suffolk and Norfolk ltd

Ipswich, IP3 · Established 21/0 · Operated by Headway Suffolk and Norfolk LTD

A CQC-regulated home-care provider serving Ipswich, registered since 21/0. Rated Outstanding at its most recent CQC inspection (24/09/2022).

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What the CQC found

The five questions inspectors ask, and how Headway scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

In their own words: what inspectors said

“Effective partnership working with health, social care professionals and police (e.g. supporting a 'cuckoo' safeguarding situation)”
CQC inspection report, Sept 2022

“Accessible communication formats (easy read, pictures, braille, audio) in line with the Accessible Information Standard”
CQC inspection report, Sept 2022

“Promotion of independence through initiatives such as the 'eat well' cookery club and Headway Suffolk ID cards”
CQC inspection report, Sept 2022

Inspection history

The trajectory matters as much as the latest rating.

Sept 2022
Outstanding
Headway Suffolk, a domiciliary care agency supporting 16 people with brain injuries and neurological conditions, was rated Outstanding overall at its first inspection, with Outstanding ratings in Caring and Well-led. Passionate staff, dynamic leadership and in…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Headway does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at IP3 9FJ in Ipswich. Service area not formally published; we recommend asking the agency directly when requesting a quote.

IP3

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