Operated by Headway Suffolk and Norfolk LTD

Headway Suffolk and Norfolk ltd

OutstandingRated 24/09/2022Home care · Ipswich

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

What inspectors found

28 findings

Note24 Sept 2022
Respecting and promoting people's privacy, dignity and independence
Note24 Sept 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note24 Sept 2022
Ensuring consent to care and treatment in line with law and guidance
Note24 Sept 2022
Supporting people to eat and drink enough; access healthcare; staff working with other agencies
Note24 Sept 2022
Staff support: induction, training, skills and experience
Note24 Sept 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note24 Sept 2022
Effective partnership working with health, social care professionals and police (e.g. supporting a 'cuckoo' safeguarding situation)
Note24 Sept 2022
Accessible communication formats (easy read, pictures, braille, audio) in line with the Accessible Information Standard
Note24 Sept 2022
Promotion of independence through initiatives such as the 'eat well' cookery club and Headway Suffolk ID cards
Note24 Sept 2022
Effective infection prevention and control practices, including PPE use and welcome tote bags for visitors
Note24 Sept 2022
Strong staff training including Care Certificate, brain injury/neurological condition training, and ongoing supervision/appraisal
Note

Note24 Sept 2022
Improving care quality in response to complaints or concerns
Note24 Sept 2022
Meeting people's communication needs
Note24 Sept 2022
Supporting people to develop and maintain relationships and avoid social isolation
Note24 Sept 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note24 Sept 2022
Preventing and controlling infection
Note24 Sept 2022
Using medicines safely
Note24 Sept 2022
Staffing and recruitment
Note24 Sept 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note24 Sept 2022
Systems and processes to safeguard people from the risk of abuse

Note24 Sept 2022
Continuous learning and improving care; working in partnership with others
Note24 Sept 2022
Managers and staff being clear about their roles; duty of candour
Note24 Sept 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info