Operated by Dolphin Homes Limited

Dolphin Homes Ltd Supported Living Services Office

Not RatedHome care · Havant

CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

30 findings

Note4 Oct 2022
Respecting and promoting people's privacy, dignity and independence
Note4 Oct 2022
Supporting people to express their views and be involved in making decisions about their care
Note4 Oct 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note4 Oct 2022
Ensuring consent to care and treatment in line with law and guidance
Note4 Oct 2022
Supporting people to live healthier lives, access healthcare services and support
Note4 Oct 2022
Staff working with other agencies to provide consistent, effective, timely care
Note4 Oct 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note4 Oct 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note4 Oct 2022
Staff support: induction, training, skills and experience

Note4 Oct 2022
Open and transparent approach with duty of candour understood by registered manager.
Note4 Oct 2022
Staff treated people with dignity and respect, with relatives reporting kind staff building good rapport.
Note4 Oct 2022
Good understanding and application of the Mental Capacity Act 2005 principles.
Note4 Oct 2022
Provider worked well with external stakeholders and professionals such as occupational therapists and the intensive support team.

Note4 Oct 2022
End of life care and support
Note4 Oct 2022
Improving care quality in response to complaints or concerns
Note4 Oct 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note4 Oct 2022
Meeting people's communication needs
Note4 Oct 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note4 Oct 2022
Working in partnership with others
Note4 Oct 2022
How the provider understands and acts on the duty of candour
Note4 Oct 2022
Continuous learning and improving care
Note4 Oct 2022
Engaging and involving people using the service, the public and staff
Note4 Oct 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note4 Oct 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements