PSA Home Care Ltd

GoodRated 19/12/2024Home care · Birmingham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note7 May 2022
Supporting people to express their views; respecting privacy, dignity and independence
Note7 May 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note7 May 2022
Ensuring consent to care and treatment in line with law and guidance
Note7 May 2022
Staff working with other agencies; supporting people to access healthcare services
Note7 May 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note7 May 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note7 May 2022
Staff support: induction, training, skills and experience

Note7 May 2022
Registered manager engaged with local authority/NHS workshops for continuous learning
Note7 May 2022
Person's protected characteristics under the Equality Act considered in assessments
Note7 May 2022
Effective quality assurance systems with audits and action plans
Note7 May 2022
Effective infection prevention and control with ample PPE provision
Note7 May 2022
Comprehensive, personalised care plans reviewed at least every six months
Note7 May 2022
Monthly supervision meetings and supportive management culture with 'open door' policy

Note7 May 2022
End of life care and support
Note7 May 2022
Improving care quality in response to complaints or concerns
Note7 May 2022
Meeting people's communication needs
Note7 May 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note7 May 2022
Continuous learning and improving care; working in partnership with others
Note7 May 2022
Managers and staff being clear about their roles; duty of candour
Note7 May 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info