Operated by NFC Health & Social Care Limited

NFC Health & Social Care Ltd

GoodRated 26/08/2022Home care · St. Helens

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

28 findings

Note26 Aug 2022
Supporting people to express their views and be involved in making decisions about their care
Note26 Aug 2022
Ensuring people are well treated and supported; respecting equality, diversity, privacy and dignity

Note26 Aug 2022
Ensuring consent to care and treatment in line with law and guidance
Note26 Aug 2022
Staff working with other agencies; supporting people to access healthcare
Note26 Aug 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note26 Aug 2022
Staff support: induction, training, skills and experience
Note26 Aug 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note26 Aug 2022
Open, person-centred culture with regular staff meetings, surveys and partnership working
Note26 Aug 2022
Strong governance with audits, observations of practice and competency assessments driving continuous improvement
Note26 Aug 2022
Staff working within MCA principles; consent obtained before providing care
Note26 Aug 2022
Person-centred care plans including life histories, oral health and communication needs
Note26 Aug 2022
Nurse consultant providing tailored training (e.g. catheter care, PEG feeding) and advice
Note26 Aug 2022

Note26 Aug 2022
End of life care and support
Note26 Aug 2022
Improving care quality in response to complaints or concerns
Note26 Aug 2022
Meeting people's communication needs
Note26 Aug 2022
Planning personalised care to ensure choice and control and meet needs and preferences

Note26 Aug 2022
Preventing and controlling infection
Note26 Aug 2022
Staffing and recruitment
Note26 Aug 2022
Assessing risk, safety monitoring and management; Using medicines safely
Note26 Aug 2022
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong

Note26 Aug 2022
How the provider understands and acts on the duty of candour
Note26 Aug 2022
Continuous learning and improving care
Note26 Aug 2022
Engaging and involving people, public and staff; working in partnership with others
Note26 Aug 2022
Promoting a positive, person-centred culture; clarity of roles and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info