Operated by S.A.I Infinity Care Ltd

SAI Infinity Care

GoodRated 7 Jun 2022Home care · Caterham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

28 findings

Note6 Jul 2022
Respecting and promoting people's privacy, dignity and independence
Note6 Jul 2022
Supporting people to express their views and be involved in making decisions about their care
Note6 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note6 Jul 2022
Ensuring consent to care and treatment in line with law and guidance
Note6 Jul 2022
Supporting people to eat and drink enough; access healthcare services
Note6 Jul 2022
Staff support: induction, training, skills and experience
Note6 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note6 Jul 2022
Strong engagement with families, tenants meetings, and partnership working with advocacy/local authority
Note6 Jul 2022
Effective governance with regular audits and visible, approachable management
Note6 Jul 2022
Accessible Information Standard followed with individual communication plans
Note6 Jul 2022
Warm, kind and respectful caring culture with people well-matched to support workers
Note6 Jul 2022
Good MCA practice with staff consistently seeking consent and offering choices
Note6 Jul 2022
Person-centred, strengths-based support plans promoting independence

Note6 Jul 2022
Improving care quality in response to complaints or concerns
Note6 Jul 2022
Supporting people to develop and maintain relationships and follow interests
Note6 Jul 2022
Meeting people's communication needs
Note6 Jul 2022
Planning personalised care to ensure people have choice and control

Note6 Jul 2022
Using medicines safely; Preventing and controlling infection
Note6 Jul 2022
Staffing and recruitment
Note6 Jul 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note6 Jul 2022
Systems and processes to safeguard people from the risk of abuse

Note6 Jul 2022
Engaging and involving people, public and staff; working in partnership with others
Note6 Jul 2022
Managers and staff understanding roles, quality performance, risks and continuous learning
Note6 Jul 2022
Promoting a positive, person-centred culture and duty of candour

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info