Carefocal Ltd

Requires improvementRated 4 Aug 2022Home care · Erith

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Not rated

Staff treat people with compassion, dignity, respect.

Responsive

Not rated

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note14 Apr 2022
Supporting people to live healthier lives, access healthcare services and support
Note14 Apr 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note14 Apr 2022
Staff support: induction, training, skills and experience
Note14 Apr 2022
Ensuring consent to care and treatment in line with law and guidance
Note14 Apr 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note14 Apr 2022
People reported feeling safe and were positive about staff skills and management approachability.
Note14 Apr 2022
Service worked in partnership with healthcare professionals including GPs and district nurses.
Note14 Apr 2022
Accidents and incidents were appropriately recorded and investigated in a timely manner.
Note14 Apr 2022
Staff were up to date with mandatory training and supported through regular supervision.
Note14 Apr 2022
People were protected from the risk of infection; staff had ample PPE and completed infection control training.
Note14 Apr 2022
Appropriate adult safeguarding procedures in place; staff completed safeguarding training and knew how to report concerns.

Note14 Apr 2022
Learning lessons when things go wrong
Note14 Apr 2022
Preventing and controlling infection
Note14 Apr 2022
Systems and processes to safeguard people from the risk of abuse
Note14 Apr 2022
Fit and proper persons employed
Note14 Apr 2022
Using medicines safely
Note14 Apr 2022
Assessing risk, safety monitoring and management

Note14 Apr 2022
Working in partnership with others
Note14 Apr 2022
Engaging and involving people using the service, the public and staff
Note14 Apr 2022
Managers and staff are clear about their roles, and understand quality performance, risks and regulatory requirements
Note14 Apr 2022
Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info