Operated by All Care Plus Limited

Allcare

GoodRated 10 Jan 2022Home care · Colchester

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

26 findings

Other

Note1 Oct 2022
Approachable management responsive to complaints and concerns
Note1 Oct 2022
Improvements made since last inspection in promptness of calls and communication about delays
Note1 Oct 2022
Effective partnership working with local authority, district nurses, hospice and MS team
Note1 Oct 2022
Open and transparent approach with duty of candour, including formal apologies
Note1 Oct 2022
Good infection prevention and control practices with appropriate PPE use
Note1 Oct 2022
Safe recruitment practices including DBS checks and references
Note1 Oct 2022
Medicines were managed safely with training and routine spot checks
Note1 Oct 2022
People reported feeling safe and well cared for by regular, familiar staff
minorcommunication_with_families1 Oct 2022
people and relatives spoken with said they did not remember completing any feedback forms.
moderatestaffing_levels1 Oct 2022
Recent staffing issues had impacted on people receiving their allotted calls.
minormissed_or_late_visits1 Oct 2022
confirmed the majority of people received their calls on time, with 29% of calls being 15-45 minutes late.
moderaterecord_keeping1 Oct 2022
Copies of people's MAR charts were provided, but there was no analysis of these records to ensure they were being competed correctly.
moderategovernance1 Oct 2022
The two most recent audits conducted by the registered manager dated July and August 2022 focused on recent staffing issues and action taken but did not include an effective review of other areas
moderategovernance1 Oct 2022
Review of the governance arrangements to assess and monitor the quality and safety of the service found these needed developing to ensure they were effective at identifying and driving improvement

safe

Note1 Oct 2022
Learning lessons when things go wrong
Note1 Oct 2022
Preventing and controlling infection
Note1 Oct 2022
Using medicines safely
Note1 Oct 2022
Staffing and recruitment
Note1 Oct 2022
Assessing risk, safety monitoring and management
Note1 Oct 2022
Systems and processes to safeguard people from the risk of abuse

well_led

Note1 Oct 2022
Working in partnership with others
Note1 Oct 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note1 Oct 2022
Duty of candour
Note1 Oct 2022
Continuous learning and improving care
Note1 Oct 2022
Engaging and involving people using the service, the public and staff
Note1 Oct 2022
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements