Operated by Three Shires Care Limited

Home Instead Senior Care

GoodRated 8 Jan 2025Home care · Hereford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note26 May 2022
Respecting and promoting people's privacy, dignity and independence
Note26 May 2022
Supporting people to express their views and be involved in making decisions about their care
Note26 May 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note26 May 2022
Ensuring consent to care and treatment in line with law and guidance
Note26 May 2022
Staff working with other agencies; supporting people to access healthcare services
Note26 May 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note26 May 2022
Staff support: induction, training, skills and experience
Note26 May 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note26 May 2022
Examples of going the extra mile, e.g. supporting a person to resume cruising holidays and rebuilding mobility/confidence
Note26 May 2022
Princess Royal Training Award for End of Life Training and top 20 ranking on homecare.co.uk in West Midlands
Note26 May 2022
Quality assurance systems including audits of care records, medicines, safeguarding and incidents
Note26 May 2022
Caregivers reported high job satisfaction, strong support from management and access to Employee Assistance Programme
Note26 May 2022
Effective partnership working with community health professionals, local hospice and Dementia Action Alliance

Note26 May 2022
End of life care and support
Note26 May 2022
Improving care quality in response to complaints or concerns
Note26 May 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note26 May 2022
Meeting people's communication needs
Note26 May 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note26 May 2022
Learning lessons when things go wrong
Note26 May 2022
Preventing and controlling infection
Note26 May 2022
Using medicines safely
Note26 May 2022
Staffing and recruitment
Note26 May 2022
Assessing risk, safety monitoring and management
Note26 May 2022
Systems and processes to safeguard people from the risk of abuse

Note26 May 2022
Working in partnership with others
Note26 May 2022
Continuous learning and improving care
Note26 May 2022
Engaging and involving people using the service, the public and staff
Note26 May 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note26 May 2022
How the provider understands and acts on the duty of candour
Note26 May 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering