P & B Shadwell Ltd

GoodRated 7 Aug 2022Home care · Haverhill

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

28 findings

Note8 Jul 2022
Respecting and promoting people's privacy, dignity and independence
Note8 Jul 2022
Supporting people to express their views and be involved in making decisions about their care
Note8 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note8 Jul 2022
Ensuring consent to care and treatment in line with law and guidance
Note8 Jul 2022
Supporting people to eat and drink and access healthcare services
Note8 Jul 2022
Staff support: induction, training, skills and experience
Note8 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note8 Jul 2022
Effective partnership working with healthcare professionals including district nurses
Note8 Jul 2022
Open, transparent culture with approachable and supportive management team
Note8 Jul 2022
Person-centred care respecting preferences such as gender of carers, dignity and privacy
Note8 Jul 2022
Strong infection prevention and control practices with appropriate PPE use
Note8 Jul 2022
Staff received required training, induction, Care Certificate, supervisions and appraisals
Note8 Jul 2022
Robust recruitment checks including references and DBS checks

Note8 Jul 2022
Improving care quality in response to complaints or concerns
Note8 Jul 2022
Meeting people's communication needs
Note8 Jul 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note8 Jul 2022
Preventing and controlling infection
Note8 Jul 2022
Using medicines safely
Note8 Jul 2022
Staffing and recruitment
Note8 Jul 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note8 Jul 2022
Systems and processes to safeguard people from the risk of abuse

Note8 Jul 2022
Continuous learning and improving care; Working in partnership with others
Note8 Jul 2022
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; duty of candour
Note8 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info