Operated by Ms Louisa Margaret Barreto-Lyons

N-Able Support Services

GoodRated 19/06/2019Home care · Liverpool

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Oct 2021
Improvements had been made since the July 2014 inspection in safeguarding, recruitment and records
Note30 Oct 2021
Processes were in place for monitoring and learning from incidents and accidents
Note30 Oct 2021
Staffing levels were appropriate and staff arrived on time and stayed for the full duration of calls
Note30 Oct 2021
A member of staff learnt words in a person's second language to improve communication
Note30 Oct 2021
Staff felt well supported by the registered provider through weekly meetings and regular one-to-one contact
Note30 Oct 2021

Note30 Oct 2021
Leadership and staff management
Note30 Oct 2021
Record keeping and quality monitoring
Note19 Jun 2019
Continuous learning and improving care; working in partnership with others

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info