Operated by K&P Home Care Ltd

Right at Home Ilkley, Keighley & Skipton

GoodRated 22/02/2023Home care · Ilkley

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

26 findings

Note22 Feb 2023
Supporting people to express their views and be involved in making decisions about their care
Note22 Feb 2023
Ensuring people are well treated and supported; respecting equality and diversity; Respecting and promoting people's privacy, dignity and independence

Note22 Feb 2023
Ensuring consent to care and treatment in line with law and guidance
Note22 Feb 2023
Supporting people to live healthier lives, access healthcare services and support
Note22 Feb 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law; Supporting people to eat and drink enough
Note22 Feb 2023
Staff support: induction, training, skills and experience

Note22 Feb 2023
Active community engagement including dementia accessibility committee
Note22 Feb 2023
Detailed audits with clear action plans reviewed and actioned promptly
Note22 Feb 2023
Strong visible leadership with weekly reflection meetings driving continuous improvement
Note22 Feb 2023
100% of people surveyed said they would recommend the service
Note22 Feb 2023
Proactive communication support, e.g. pictorial rotas and large-print medication records
Note22 Feb 2023
Personalised, person-centred care plans reflecting life history, interests and preferences

Note22 Feb 2023
Improving care quality in response to complaints or concerns
Note22 Feb 2023
Meeting people's communication needs
Note22 Feb 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences; End of life care and support

Note22 Feb 2023
Using medicines safely; Preventing and controlling infection
Note22 Feb 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note22 Feb 2023
Systems and processes to safeguard people from the risk of abuse
Note22 Feb 2023
Staffing and recruitment

Note22 Feb 2023
Engaging and involving people, the public and staff; Working in partnership with others
Note22 Feb 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Duty of candour
Note22 Feb 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info