Operated by Joseph Rowntree Housing Trust

The Oaks

Not RatedHome care · York

CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

30 findings

Note27 Apr 2022
Supporting people to express their views and be involved in making decisions about their care
Note27 Apr 2022
Ensuring people are well treated and supported; respecting equality, diversity, privacy, dignity and independence

Note27 Apr 2022
Adapting service, design, decoration to meet people's needs
Note27 Apr 2022
Staff working with other agencies and supporting people to access healthcare
Note27 Apr 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note27 Apr 2022
Staff support: induction, training, skills and experience

Note27 Jan 2023
Provider proactively sourced additional management support and created detailed action plans.
Note27 Jan 2023
People and relatives spoke positively about staff care and felt safe in the service.
Note27 Jan 2023
Accidents and incidents monitored with investigations completed to identify lessons learnt.
Note27 Jan 2023
Provider was open and honest throughout the inspection and reported safeguarding allegations to the local authority and CQC appropriately.
Note27 Jan 2023
Effective infection prevention and control measures across all assessed areas.
Note27 Jan 2023

Note27 Apr 2022
End of life care and support
Note27 Apr 2022
Improving care quality in response to complaints or concerns
Note27 Apr 2022
Supporting people to develop and maintain relationships and take part in activities
Note27 Apr 2022
Meeting people's communication needs
Note27 Apr 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note27 Apr 2022
Working in partnership with others
Note27 Apr 2022
Continuous learning and improving care
Note27 Apr 2022
Engaging and involving people using the service, the public and staff
Note27 Apr 2022
Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
Note27 Apr 2022
Duty of candour
Note27 Apr 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering