Operated by Monarchy Care Services Ltd

Knaresborough House

GoodRated 30/06/2023Home care · Knaresborough

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

28 findings

Note30 Jun 2023
Respecting and promoting people's privacy, dignity and independence
Note30 Jun 2023
Ensuring people are well treated and supported; respecting equality and diversity
Note30 Jun 2023
Supporting people to express their views and be involved in making decisions about their care

Note30 Jun 2023
Ensuring consent to care and treatment in line with law and guidance
Note30 Jun 2023
Staff working with other agencies; supporting people to access healthcare services
Note30 Jun 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note30 Jun 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note30 Jun 2023
Staff support: induction, training, skills and experience

Note30 Jun 2023
Provider understood duty of candour responsibilities with evidence of how concerns were handled.
Note30 Jun 2023
Service worked in partnership with external professionals including district nurses, GPs and social workers.
Note30 Jun 2023
Staff treated people with dignity, respect and promoted independence; positive feedback from people and relatives.
Note30 Jun 2023
Governance and audit systems were strengthened; registered manager audited care records regularly.
Note30 Jun 2023
Complaints procedures were improved with better record keeping and effective follow-up.
Note30 Jun 2023

Note30 Jun 2023
End of life care and support
Note30 Jun 2023
Improving care quality in response to complaints or concerns
Note30 Jun 2023
Planning personalised care to ensure people have choice and control; meeting communication needs

Note30 Jun 2023
Staffing and recruitment
Note30 Jun 2023
Preventing and controlling infection
Note30 Jun 2023
Assessing risk, safety monitoring and management; safeguarding; learning lessons when things go wrong
Note30 Jun 2023
Using medicines safely

Note30 Jun 2023
Engaging and involving people, the public and staff; working in partnership with others
Note30 Jun 2023
How the provider understands and acts on the duty of candour
Note30 Jun 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note30 Jun 2023
Managers and staff being clear about their roles; quality performance, risks and regulatory requirements; continuous learning

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info