Operated by Safe & Sound Homecare Services Ltd

Safe and Sound Homecare Services

GoodRated 28/06/2022Home care · Radstock

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note28 Jun 2022
Respecting and promoting people's privacy, dignity and independence
Note28 Jun 2022
Supporting people to express their views and be involved in making decisions about their care
Note28 Jun 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note28 Jun 2022
Ensuring consent to care and treatment in line with law and guidance
Note28 Jun 2022
Staff working with other agencies; supporting people to access healthcare
Note28 Jun 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note28 Jun 2022
Staff support: induction, training, skills and experience
Note28 Jun 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note28 Jun 2022
Real-time incident reporting via app with lessons learned shared
Note28 Jun 2022
Open culture with strong staff support and positive feedback from people, relatives and professionals
Note28 Jun 2022
Effective quality assurance, audits, spot checks and supervisions
Note28 Jun 2022
Kind, compassionate staff who respected privacy and dignity
Note28 Jun 2022
Person-centred care plans with detailed guidance for staff
Note28 Jun 2022
Medicines managed safely with regular audits and competency checks

Note28 Jun 2022
End of life care and support
Note28 Jun 2022
Improving care quality in response to complaints or concerns
Note28 Jun 2022
Meeting people's communication needs
Note28 Jun 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note28 Jun 2022
Learning lessons when things go wrong
Note28 Jun 2022
Preventing and controlling infection
Note28 Jun 2022
Using medicines safely
Note28 Jun 2022
Staffing and recruitment
Note28 Jun 2022
Assessing risk, safety monitoring and management
Note28 Jun 2022
Systems and processes to safeguard people from the risk of abuse

Note28 Jun 2022
Working in partnership with others
Note28 Jun 2022
Engaging and involving people, the public and staff
Note28 Jun 2022
Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirements
Note28 Jun 2022
Duty of candour
Note28 Jun 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering