Operated by Guardian Angel Carers Ltd

Guardian Angel Carers Worthing

GoodRated 8 Mar 2021Home care · Worthing

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note3 Aug 2021
Respecting and promoting people's privacy, dignity and independence
Note3 Aug 2021
Supporting people to express their views and be involved in making decisions about their care
Note3 Aug 2021
Ensuring people are well treated and supported; respecting equality and diversity

Note3 Aug 2021
Ensuring consent to care and treatment in line with law and guidance
Note3 Aug 2021
Supporting people to live healthier lives, access healthcare services and support
Note3 Aug 2021
Supporting people to eat and drink enough to maintain a balanced diet
Note3 Aug 2021
Staff support: induction, training, skills and experience
Note3 Aug 2021
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note3 Aug 2021
Positive organisational culture with open communication, staff recognition, and strong partnership working with community health professionals.
Note3 Aug 2021
Proactive governance including electronic monitoring of call times, regular care record audits, and responsive feedback and complaints systems.
Note3 Aug 2021
Strong end-of-life care provision, with flexible staffing, coordinated palliative support, and emotional support for staff working in this area.
Note3 Aug 2021
Effective safeguarding processes were in place; staff were confident in raising concerns and understood how to recognise and report abuse.
Note3 Aug 2021
Medication management was robust, with staff completing competency assessments, managers conducting regular audits and spot checks.

Note3 Aug 2021
Improving care quality in response to complaints or concerns
Note3 Aug 2021
Supporting people to develop and maintain relationships to avoid social isolation
Note3 Aug 2021
Meeting people's communication needs
Note3 Aug 2021
End of life care and support
Note3 Aug 2021
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note3 Aug 2021
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note3 Aug 2021
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note3 Aug 2021
How the provider understands and acts on the duty of candour
Note3 Aug 2021
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info