Operated by Mitchell & Cleary Ltd

Your Care

GoodRated 30/06/2022Home care · Herne Bay

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Jun 2022
Respecting and promoting people's privacy, dignity and independence
Note30 Jun 2022
Supporting people to express their views and be involved in making decisions about their care
Note30 Jun 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note30 Jun 2022
Ensuring consent to care and treatment in line with law and guidance
Note30 Jun 2022
Supporting people to live healthier lives, access healthcare services and support
Note30 Jun 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note30 Jun 2022
Staff support, training, skills and experience
Note30 Jun 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note30 Jun 2022
Preventing and controlling infection
Note30 Jun 2022
Systems and processes to safeguard people from the risk of abuse
Note30 Jun 2022
Using medicines safely
Note30 Jun 2022
Staffing and recruitment
Note30 Jun 2022
Learning lessons when things go wrong
Note30 Jun 2022
Assessing risk, safety monitoring and management

Note30 Jun 2022
Working in partnership with others
Note30 Jun 2022
Engaging and involving people using the service, the public and staff
Note30 Jun 2022
How the provider understands and acts on the duty of candour
Note30 Jun 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note30 Jun 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care