Operated by Creative Support Limited

Creative Support - Telford & Shropshire

GoodRated 13/01/2023Home care · Telford

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

9 findings

Note13 Jan 2023
Proactive quality monitoring including daily checks of as required medicines
Note13 Jan 2023
CQC statutory notifications submitted appropriately, resolving previous breach of regulation 18
Note13 Jan 2023
Registered manager promoted an open, honest, person-centred culture
Note13 Jan 2023
Risk assessments in place and encouraged positive risk-taking to support independence
Note13 Jan 2023
Sufficient staffing levels with consistent staff who knew people well
Note13 Jan 2023
Safeguarding procedures were robust; staff understood how to recognise and report abuse
Note13 Jan 2023
Registered manager took immediate action to address medicine stock discrepancy, including redoing staff medicines competencies
moderateincident_learning13 Jan 2023
where there had been medicines errors and the registered manager had implemented systems to reduce the risk of further occurrences, staff had failed to diligently follow these procedures
moderatemedication_management13 Jan 2023
staff had not diligently undertaken medicines checks implemented by the registered manager... discrepancy between the tablets stored in their cabinet and the stock count recorded