Operated by Blossom Healthcare Solutions Limited

Blossom Healthcare Solutions

Requires improvementRated 23/07/2022Home care · Harlow

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note23 Jul 2022
Respecting and promoting people's privacy, dignity and independence
Note23 Jul 2022
Supporting people to express their views and be involved in making decisions about their care
Note23 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note23 Jul 2022
Ensuring consent to care and treatment in line with law and guidance
Note23 Jul 2022
Staff working with other agencies to provide consistent, effective, timely care
Note23 Jul 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note23 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note23 Jul 2022
Staff support: induction, training, skills and experience

Note23 Jul 2022
Infection prevention and control measures, including PPE use, were effective.
Note23 Jul 2022
Complaints procedure was in place and complaints were investigated and resolved.
Note23 Jul 2022
Staff monitored people's health effectively and worked well with other professionals.
Note23 Jul 2022
People were treated with dignity and respect; care plans considered cultural, religious and spiritual needs.
Note23 Jul 2022
Staff were recruited safely and there were enough staff to meet people's needs.
Note23 Jul 2022

Note23 Jul 2022
End of life care and support
Note23 Jul 2022
Improving care quality in response to complaints or concerns
Note23 Jul 2022
Meeting people's communication needs
Note23 Jul 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note23 Jul 2022
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
Note23 Jul 2022
Preventing and controlling infection
Note23 Jul 2022
Using medicines safely
Note23 Jul 2022
Assessing risk, safety monitoring and management
Note23 Jul 2022
Staffing and recruitment

Note23 Jul 2022
Working in partnership with others
Note23 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note23 Jul 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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