C.L.C.A Company Limited

OutstandingRated 3 Jul 2020Home care · Shrewsbury

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

What inspectors found

30 findings

Note7 Mar 2020
Respecting and promoting people's privacy, dignity and independence
Note7 Mar 2020
Supporting people to express their views and be involved in making decisions about their care
Note7 Mar 2020
Ensuring people are well treated and supported; respecting equality and diversity

Note7 Mar 2020
Ensuring consent to care and treatment in line with law and guidance
Note7 Mar 2020
Supporting people to eat and drink enough to maintain a balanced diet
Note7 Mar 2020
Staff support: induction, training, skills and experience
Note7 Mar 2020
Supporting people to live healthier lives, access healthcare services and support; staff working with other agencies
Note7 Mar 2020
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note7 Mar 2020
Accessible Information Standard met; bespoke communication care plans in place for each person
Note7 Mar 2020
Effective governance and quality assurance processes aligned to CQC key lines of enquiry with regular clinical audits
Note7 Mar 2020
Staff went the extra mile to support social inclusion, enabling people to access education, sport and community activities
Note7 Mar 2020
Robust medicine management including nightly medicine audits and competency-assessed care workers
Note7 Mar 2020
Strong multi-disciplinary working with GPs, dieticians, CCGs, specialist nurses and external professionals

Note7 Mar 2020
Meeting people's communication needs
Note7 Mar 2020
End of life care and support
Note7 Mar 2020
Improving care quality in response to complaints or concerns
Note7 Mar 2020
Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests
Note7 Mar 2020
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note7 Mar 2020
Working in partnership with others
Note7 Mar 2020
Continuous learning and improving care
Note7 Mar 2020
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note7 Mar 2020
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note7 Mar 2020
How the provider understands and acts on the duty of candour
Note7 Mar 2020
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

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Run by Shropshire Care Limited

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