Operated by Outreach Community and Residential Services

Domiciliary Support Team

Requires improvementRated 29/07/2022Home care · Manchester

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note29 Jul 2022
Supporting people to express their views and be involved in making decisions about their care
Note29 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity
Note29 Jul 2022
Respecting and promoting people's privacy, dignity and independence

Note29 Jul 2022
Ensuring consent to care and treatment in line with law and guidance
Note29 Jul 2022
Supporting people to live healthier lives, access healthcare services and support
Note29 Jul 2022
Adapting service, design, decoration to meet people's needs
Note29 Jul 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note29 Jul 2022
Staff support: induction, training, skills and experience
Note29 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note29 Jul 2022
People supported to pursue interests, activities and maintain independence
Note29 Jul 2022
Low level of complaints with responsive complaints handling
Note29 Jul 2022
Open and transparent culture with good partnership working with health and social care professionals
Note29 Jul 2022
Service worked within the principles of the Mental Capacity Act
Note29 Jul 2022
Strong induction and training programme including the Care Certificate
Note29 Jul 2022
Effective infection prevention and control practices, including PPE use and testing

Note29 Jul 2022
Improving care quality in response to complaints or concerns
Note29 Jul 2022
End of life care and support
Note29 Jul 2022
Planning personalised care to ensure people have choice and control
Note29 Jul 2022
Meeting people's communication needs

Note29 Jul 2022
Preventing and controlling infection
Note29 Jul 2022
Using medicines safely
Note29 Jul 2022
Learning lessons when things go wrong
Note29 Jul 2022
Staffing and recruitment
Note29 Jul 2022
Assessing risk, safety monitoring and management
Note29 Jul 2022
Systems and processes to safeguard people from the risk of abuse

Note29 Jul 2022
Working in partnership with others
Note29 Jul 2022
Duty of candour
Note29 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note29 Jul 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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