Operated by Highlands Care Solutions Ltd

Highlands Care Solutions

Not RatedHome care · Southampton

CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

30 findings

Note14 Sept 2022
Respecting and promoting people's privacy, dignity and independence
Note14 Sept 2022
Supporting people to express their views and be involved in making decisions about their care
Note14 Sept 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note14 Sept 2022
Ensuring consent to care and treatment in line with law and guidance
Note14 Sept 2022
Staff working with other agencies; supporting people to live healthier lives, access healthcare services and support
Note14 Sept 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note14 Sept 2022
Staff support: induction, training, skills and experience
Note14 Sept 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note14 Sept 2022
Effective governance with regular audits, supervisions, appraisals and online systems
Note14 Sept 2022
Information available in alternative formats including braille version of complaints process
Note14 Sept 2022
Open, inclusive culture with staff 'champions' in areas such as equality, diversity, and medicines
Note14 Sept 2022
Innovative use of technology including virtual reality headsets in training and wearable vital signs monitoring
Note14 Sept 2022
Strong induction based on the Care Certificate with shadowing of experienced staff
Note14 Sept 2022

Note14 Sept 2022
End of life care and support
Note14 Sept 2022
Improving care quality in response to complaints or concerns
Note14 Sept 2022
Meeting people's communication needs
Note14 Sept 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note14 Sept 2022
Learning lessons when things go wrong
Note14 Sept 2022
Preventing and controlling infection
Note14 Sept 2022
Using medicines safely
Note14 Sept 2022
Staffing and recruitment
Note14 Sept 2022
Assessing risk, safety monitoring and management
Note14 Sept 2022
Systems and processes to safeguard people from the risk of abuse

Note14 Sept 2022
Working in partnership with others
Note14 Sept 2022
Continuous learning and improving care
Note14 Sept 2022
Engaging and involving people using the service, the public and staff
Note14 Sept 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note14 Sept 2022
How the provider understands and acts on the duty of candour
Note14 Sept 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering