Operated by La vie en Rose Limited

La Vie En Rose Ltd

GoodRated 9 Mar 2022Home care · Tewkesbury

Request a quote →+ Add to comparison

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

20 findings

Other

Note3 Sept 2022
Managers complied with their legal requirement of notifying CQC of significant events
Note3 Sept 2022
Effective systems were in place to manage and monitor the service and engage with staff and people who use the service
Note3 Sept 2022
Managers focused on learning from incidents and identifying areas that required improvement
Note3 Sept 2022
Staff had completed training on how to recognise and report abuse and knew how to apply it
Note3 Sept 2022
People were supported by a consistent staff team who knew them well and confirmed staff arrived on time with no missed calls
Note3 Sept 2022
Safe recruitment processes and checks were in place and being used in line with the providers recruitment policy and legislation
minorleadership3 Sept 2022
There was no registered manager in post at the time of this inspection, however the nominated individual confirmed they would be applying to be the registered manager with CQC.
minorcare_planning3 Sept 2022
we identified some people's care records and risk management plans were more detailed than others
minormedication_management3 Sept 2022
records of the administration of people's barrier creams and when medicines were administered jointly with family members needed to be in more detail to ensure people received their medicines as presc…
moderatestaff_training3 Sept 2022
The service was registered to support people with a learning disability; however, they had not ensured staff had been trained on interacting with people with a learning disability and autism

safe

Note3 Sept 2022
Preventing and controlling infection
Note3 Sept 2022
Using medicines safely
Note3 Sept 2022
Assessing risk, safety monitoring and management
Note3 Sept 2022
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
Note3 Sept 2022
Staffing and recruitment

well_led

Note3 Sept 2022
Working in partnership with others
Note3 Sept 2022
Engaging and involving people using the service, the public and staff
Note3 Sept 2022
Duty of candour and continuous learning and improving care
Note3 Sept 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note3 Sept 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements