Operated by Golden Care Group Limited

Golden Care Group

Requires improvementRated 27/04/2022Home care · Cheadle

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note17 May 2022
Supporting people to express their views and be involved in making decisions about their care
Note17 May 2022
Respecting equality and diversity; Respecting and promoting people's privacy, dignity and independence
Note17 May 2022
Ensuring people are well treated and supported

Note17 May 2022
Assessing people's needs and choices; delivering care in line with standards
Note17 May 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note17 May 2022
Ensuring consent to care and treatment in line with law and guidance
Note17 May 2022
Staff support: induction, training, skills and experience

Note17 May 2022
MCA assessments completed appropriately with family involvement
Note17 May 2022
Staff completed care certificate induction and reported good training availability
Note17 May 2022
Person-centred care plans with personalised information about hobbies and interests
Note17 May 2022
Positive feedback from people and relatives about caring, dignified support
Note17 May 2022
Sufficient PPE available and routine COVID-19 testing in place
Note17 May 2022
Medicines administered safely with accurate MAR records and competency assessments

Note17 May 2022
End of life care and support
Note17 May 2022
Improving care quality in response to complaints or concerns
Note17 May 2022
Meeting people's communication needs
Note17 May 2022
Planning personalised care to ensure people have choice and control

Note17 May 2022
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
Note17 May 2022
Assessing risk, safety monitoring and management; Preventing and controlling infection
Note17 May 2022
Using medicines safely
Note17 May 2022
Staffing and recruitment

Note17 May 2022
Working in partnership with others
Note17 May 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note17 May 2022
Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
Note17 May 2022
Continuous learning and improving care; Engaging and involving people

Source: CQC inspection reports under the Open Government Licence v3.0.

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