Operated by Appleford Homes Limited

Appleford Homes

GoodRated 18/11/2022Home care · Stockport

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

8 findings

Note18 Nov 2022
Good understanding and application of Mental Capacity Act principles; people involved in decision-making.
Note18 Nov 2022
Staff felt well supported, not rushed, and able to develop in their roles.
Note18 Nov 2022
Robust quality assurance systems including audits, checks and continuous improvement processes.
Note18 Nov 2022
Strong multi-agency working with health professionals to ensure timely healthcare access.
Note18 Nov 2022
Registered manager maintained regular formal and informal contact with people to review care quality.
Note18 Nov 2022
Safer recruitment processes followed including DBS checks and previous employer references.
Note18 Nov 2022
Personalised, person-centred care plans tailored to individual needs, wishes and communication formats including easy read and pictorial formats.
Note18 Nov 2022
People and families reported very positive experiences; staff described as going 'the extra mile' and making things 'extra special'.