Richmond and Kingston DCA

Teddington, TW11 · Established 09/0 · Operated by United Response

A CQC-regulated home-care provider serving Teddington, registered since 09/0. Rated Good at its most recent CQC inspection (29/03/2023).

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What the CQC found

The five questions inspectors ask, and how Richmond scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Provider worked in partnership with social workers, local authority quality team and learning disability nurses”
CQC inspection report, Mar 2023

“Person-centred culture described as open, positive, inclusive and empowering with good outcomes evidenced by relative and staff feedback”
CQC inspection report, Mar 2023

“Staff received annual reviews, 6-weekly supervision and 2-monthly staff meetings supporting continuous improvement”
CQC inspection report, Mar 2023

Inspection history

The trajectory matters as much as the latest rating.

Mar 2023
Good
This focused follow-up inspection of Richmond and Kingston DCA found that all previously identified breaches, including medication management, infection control, visit punctuality and governance, had been remedied and the service was no longer in breach of Reg…
Jul 2022
Requires improvement
Richmond and Kingston DCA was rated Requires Improvement overall, with a breach of Regulation 17 (good governance) due to inadequate management oversight, weak medicines management, inconsistent infection control and ineffective partnership working. Care deliv…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Richmond does

✓Homecare agencies
✓Supported living

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at TW11 9BP in Teddington. Service area not formally published; we recommend asking the agency directly when requesting a quote.

TW11

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