Operated by United Response

Richmond and Kingston DCA

GoodRated 29/03/2023Home care · Teddington

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note27 Jul 2022
Respecting and promoting people's privacy, dignity and independence
Note27 Jul 2022
Supporting people to express their views and be involved in making decisions about their care
Note27 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note27 Jul 2022
Ensuring consent to care and treatment in line with law and guidance
Note27 Jul 2022
Supporting people to live healthier lives, access healthcare services and support
Note27 Jul 2022
Staff working with other agencies to provide consistent, effective, timely care
Note27 Jul 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note27 Jul 2022
Staff support: induction, training, skills and experience
Note27 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note29 Mar 2023
Provider worked in partnership with social workers, local authority quality team and learning disability nurses
Note29 Mar 2023
Person-centred culture described as open, positive, inclusive and empowering with good outcomes evidenced by relative and staff feedback
Note29 Mar 2023
Staff received annual reviews, 6-weekly supervision and 2-monthly staff meetings supporting continuous improvement
Note29 Mar 2023
Duty of candour understood and practised; people and relatives informed when things go wrong with an apology provided
Note29 Mar 2023
Accidents, incidents and safeguarding concerns fully investigated with emerging themes identified and shared with staff
Note

Note27 Jul 2022
End of life care and support
Note27 Jul 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note27 Jul 2022
Improving care quality in response to complaints or concerns
Note27 Jul 2022
Meeting people's communication needs
Note27 Jul 2022
Planning personalised care to meet people's needs, preferences, interests and give them choice and control

Note27 Jul 2022
Systems and processes to safeguard people from the risk of abuse

Note27 Jul 2022
How the provider understands and acts on the duty of candour
Note27 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note27 Jul 2022
Engaging and involving people using the service, the public and staff
Note27 Jul 2022
Continuous learning and improving care
Note27 Jul 2022
Working in partnership with others
Note27 Jul 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements