Operated by Golden Crown Care and Support Services Ltd

Castlewood Road

Not RatedHome care · Barnet

CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Nov 2022
Respecting and promoting people's privacy, dignity and independence
Note30 Nov 2022
Supporting people to express their views and be involved in making decisions about their care
Note30 Nov 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note30 Nov 2022
Ensuring consent to care and treatment in line with law and guidance
Note30 Nov 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note30 Nov 2022
Assessing people's needs and choices; delivering care in line with standards
Note30 Nov 2022
Staff working with other agencies; supporting people to access healthcare
Note30 Nov 2022
Staff support: induction, training, skills and experience

Note30 Nov 2022
Management team demonstrated willingness to learn and reflect, and made improvements during/after inspection
Note30 Nov 2022
Safeguarding training was in place and staff understood their responsibility to report concerns
Note30 Nov 2022
People were supported to maintain a balanced and healthy diet and their independence
Note30 Nov 2022
The service worked with other health and social care professionals including GPs and social workers
Note30 Nov 2022
Staff followed infection prevention and control measures and had access to PPE and COVID-19 testing
Note30 Nov 2022

Note30 Nov 2022
Improving care quality in response to complaints or concerns
Note30 Nov 2022
Meeting people's communication needs
Note30 Nov 2022
Planning personalised care to ensure people have choice and control

Note30 Nov 2022
Learning lessons when things go wrong
Note30 Nov 2022
Using medicines safely
Note30 Nov 2022
Preventing and controlling infection
Note30 Nov 2022
Systems and processes to safeguard people from the risk of abuse
Note30 Nov 2022
Staffing and recruitment
Note30 Nov 2022
Assessing risk, safety monitoring and management

Note30 Nov 2022
Duty of candour; continuous learning and improving care
Note30 Nov 2022
Promoting a positive culture; engaging people and staff; working in partnership
Note30 Nov 2022
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info