Operated by Mrs Danielle Maguire

Abuv & Beyond

Requires improvementRated 25/02/2022Home care · Heckmondwike

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note25 Feb 2022
Respecting and promoting people's privacy, dignity and independence
Note25 Feb 2022
Ensuring people are well treated and supported; respecting equality and diversity; supporting people to express their views

Note25 Feb 2022
Ensuring consent to care and treatment in line with law and guidance
Note25 Feb 2022
Supporting people to eat and drink enough; staff working with other agencies; supporting people to access healthcare
Note25 Feb 2022
Staff support: induction, training, skills and experience; Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note25 Feb 2022
Registered manager understood duty of candour responsibilities
Note25 Feb 2022
Management worked alongside care staff during the pandemic to ensure no missed visits
Note25 Feb 2022
Staff worked within the principles of the Mental Capacity Act
Note25 Feb 2022
Safeguarding procedures were clear and understood by staff
Note25 Feb 2022
People and relatives involved in agreeing and reviewing care plans
Note25 Feb 2022
Caring, person-centred approach with staff respecting privacy, dignity and independence

Note25 Feb 2022
Improving care quality in response to complaints or concerns
Note25 Feb 2022
Meeting people's communication needs
Note25 Feb 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note25 Feb 2022
Systems and processes to safeguard people from the risk of abuse
Note25 Feb 2022
Preventing and controlling infection
Note25 Feb 2022
Learning lessons when things go wrong
Note25 Feb 2022
Assessing risk, safety monitoring and management; Using medicines safely
Note25 Feb 2022
Staffing and recruitment

Note25 Feb 2022
Engaging and involving people using the service, the public and staff; working in partnership with others
Note25 Feb 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering; duty of candour
Note25 Feb 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

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