Good

Durham House

Bromley, BR2 · Established 2019 · Operated by Mears Extra Care Limited

A CQC-regulated home-care provider serving Bromley, registered since 2019. Rated Good at its most recent CQC inspection (Jul 2022).

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What the CQC found

The five questions inspectors ask, and how Durham scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Regular quality audits and engagement with local authority commissioning team”
CQC inspection report, Jul 2022

“Supportive registered manager with open-door policy and effective duty of candour”
CQC inspection report, Jul 2022

“Personalised care plans regularly reviewed and tailored to individual needs”
CQC inspection report, Jul 2022

Inspection history

The trajectory matters as much as the latest rating.

Jul 2022
Good
Norton Court, an extra care service run by Mears Extra Care Limited supporting 19 people, was rated Good across all five key questions at this May 2022 inspection. Inspectors found safe, effective, caring, responsive and well-led care, with only a minor recomm…
Mar 2022
Not rated
This was a targeted infection prevention and control inspection of Norton Court extra care service, which was inspected but not rated. CQC was assured on all eight IPC areas, including PPE use, testing, visiting arrangements, hygiene practices and outbreak man…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Durham does

✓Homecare agencies
✓Supported housing

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at BR2 0RD in Bromley. Service area not formally published; we recommend asking the agency directly when requesting a quote.

BR2

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