Elite Domiciliary Care PVT Ltd

GoodRated 20/12/2022Home care · Newcastle under Lyme

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note20 Dec 2022
Supporting people to express their views and be involved in making decisions about their care
Note20 Dec 2022
Ensuring people are well treated and supported; respecting equality and diversity; Respecting and promoting people's privacy, dignity and independence

Note20 Dec 2022
Ensuring consent to care and treatment in line with law and guidance
Note20 Dec 2022
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note20 Dec 2022
Staff support: induction, training, skills and experience
Note20 Dec 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law; Supporting people to eat and drink enough

Note20 Dec 2022
The manager understood their duty of candour and worked in partnership with other organisations.
Note20 Dec 2022
Complaints and concerns were responded to and resolved to complainants' satisfaction.
Note20 Dec 2022
Staff completed end of life training and care plans reflected end of life planning discussions.
Note20 Dec 2022
Staff supported people to maintain independence and sought consent when providing care.
Note20 Dec 2022
Staff wore appropriate PPE to protect people from infection.
Note20 Dec 2022
Accidents and incidents were recorded with lessons learned and improvements made.

Note20 Dec 2022
End of life care and support
Note20 Dec 2022
Improving care quality in response to complaints or concerns
Note20 Dec 2022
Meeting people's communication needs
Note20 Dec 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note20 Dec 2022
Preventing and controlling infection
Note20 Dec 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note20 Dec 2022
Using medicines safely
Note20 Dec 2022
Systems and processes to safeguard people from the risk of abuse
Note20 Dec 2022
Staffing and recruitment

Note20 Dec 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering; Engaging and involving people; Working in partnership with others
Note20 Dec 2022
How the provider understands and acts on the duty of candour
Note20 Dec 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info