Elite Domiciliary Care PVT Ltd

Newcastle under Lyme, ST5 · Established 23/0

A CQC-regulated home-care provider serving Newcastle under Lyme, registered since 23/0. Rated Good at its most recent CQC inspection (20/12/2022).

What the CQC found

The five questions inspectors ask, and how Elite scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

“The manager understood their duty of candour and worked in partnership with other organisations.”
CQC inspection report, Dec 2022

“Complaints and concerns were responded to and resolved to complainants' satisfaction.”
CQC inspection report, Dec 2022

“Staff completed end of life training and care plans reflected end of life planning discussions.”
CQC inspection report, Dec 2022

Inspection history

Dec 2022
Good
Elite Domiciliary Care PVT Ltd was rated Good overall following a comprehensive inspection on 27 September 2022, with Safe, Effective, Caring and Responsive all rated Good, but Well-Led remaining at Requires Improvement due to insufficient medicines audits, in…
Feb 2021
Requires improvement
Elite Domiciliary Care PVT Ltd received a Requires Improvement rating following a focused inspection of Safe and Well-Led, deteriorating from Good at the previous inspection. Key failures centred on unsafe medication management (absent PRN protocols, unsigned…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered