Operated by Laura Cares Limited

Laura Cares

Requires improvementRated 10 Jun 2022Home care · Windsor

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note11 Mar 2023
Ensuring people are well treated and supported; respecting equality and diversity
Note11 Mar 2023
Respecting and promoting people's privacy, dignity and independence
Note11 Mar 2023
Supporting people to express their views and be involved in making decisions about their care

Note11 Mar 2023
Staff working with other agencies to provide consistent, effective, timely care
Note11 Mar 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note11 Mar 2023
Ensuring consent to care and treatment in line with law and guidance
Note11 Mar 2023
Staff support: induction, training, skills and experience
Note11 Mar 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note11 Mar 2023
Staff spoke positively about the registered manager, describing an open, inclusive and supportive work environment.
Note11 Mar 2023
The service worked in accordance with the Accessible Information Standard and documented peoples' communication needs.
Note11 Mar 2023
The provider accessed external partners such as GPs, district nurses, dietitians and occupational health therapists to improve care outcomes.
Note11 Mar 2023
Appropriate referrals were made to relevant health and social care professionals to ensure people received timely care.
Note11 Mar 2023
Infection control practices were in place, with staff wearing appropriate PPE and completing regular COVID tests.
Note

Note11 Mar 2023
Meeting people's communication needs
Note11 Mar 2023
Improving care quality in response to complaints or concerns
Note11 Mar 2023
End of life care and support
Note11 Mar 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note11 Mar 2023
Learning lessons when things go wrong
Note11 Mar 2023
Preventing and controlling infection
Note11 Mar 2023
Using medicines safely
Note11 Mar 2023
Staffing and recruitment
Note11 Mar 2023
Assessing risk, safety monitoring and management
Note11 Mar 2023
Systems and processes to safeguard people from the risk of abuse

Note11 Mar 2023
Continuous learning and improving care; Working in partnership with others
Note11 Mar 2023
Engaging and involving people using the service, the public and staff
Note11 Mar 2023
How the provider understands and acts on the duty of candour
Note11 Mar 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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