Operated by Keighley Care Company Ltd

Keighley Care Company

GoodRated 20/06/2023Home care · Keighley

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note29 Sept 2023
Supporting people to express their views and be involved in making decisions about their care
Note29 Sept 2023
Ensuring people are well treated and supported; respecting equality and diversity; Respecting and promoting people's privacy, dignity and independence

Note29 Sept 2023
Ensuring consent to care and treatment in line with law and guidance
Note29 Sept 2023
Supporting people to live healthier lives, access healthcare services and support
Note29 Sept 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note29 Sept 2023
Staff support: induction, training, skills and experience
Note29 Sept 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note29 Sept 2023
People and relatives spoke highly of the kindness, reliability and responsiveness of staff.
Note29 Sept 2023
Quality assurance improvements were proactively initiated, including recruiting an experienced QA manager.
Note29 Sept 2023
Communication needs were well met, including matching multilingual staff to people who did not speak English.
Note29 Sept 2023
Staff worked in partnership with health and social care professionals to support people's health and wellbeing.
Note29 Sept 2023
The registered manager promoted an inclusive, caring culture and was passionate about delivering high-quality care.
Note

Note29 Sept 2023
End of life care and support
Note29 Sept 2023
Improving care quality in response to complaints or concerns
Note29 Sept 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note29 Sept 2023
Meeting people's communication needs
Note29 Sept 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note29 Sept 2023
Preventing and controlling infection
Note29 Sept 2023
Staffing and recruitment
Note29 Sept 2023
Systems and processes to safeguard people from the risk of abuse
Note29 Sept 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note29 Sept 2023
Using medicines safely

Note29 Sept 2023
How the provider understands and acts on the duty of candour
Note29 Sept 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note29 Sept 2023
Continuous learning and improving care; Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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