Operated by Tamar Care (London) Limited

Tamar (Manchester)

Requires improvementRated 26/04/2022Home care · Manchester

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note11 May 2022
Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independence
Note11 May 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note11 May 2022
Supporting people to live healthier lives, access healthcare services and support
Note11 May 2022
Staff working with other agencies to provide consistent, effective, timely care
Note11 May 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note11 May 2022
Ensuring consent to care and treatment in line with law and guidance
Note11 May 2022
Staff support: induction, training, skills and experience

Note11 May 2022
Staff worked effectively with other agencies including GPs, community nursing and emergency services.
Note11 May 2022
One complaint had been received and was responded to in line with the provider's policy.
Note11 May 2022
Infection control measures were in place including regular COVID-19 testing and adequate PPE supplies.
Note11 May 2022
The registered manager was open, honest and transparent throughout the inspection and receptive to recommendations.
Note11 May 2022
Staff had clear DBS checks in place before employment.
Note11 May 2022

Note11 May 2022
End of life care and support
Note11 May 2022
Improving care quality in response to complaints or concerns
Note11 May 2022
Meeting people's communication needs
Note11 May 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note11 May 2022
Preventing and controlling infection
Note11 May 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note11 May 2022
Systems and processes to safeguard people from the risk of abuse
Note11 May 2022
Staffing and recruitment
Note11 May 2022
Using medicines safely

Note11 May 2022
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note11 May 2022
How the provider understands and acts on the duty of candour
Note11 May 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering, which achieves good outcomes for people; Continuous learning and improving care
Note11 May 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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