Operated by Mass Care Momentous Ltd

Mass Home Care

GoodRated 10 Apr 2022Home care · Taunton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note4 Oct 2022
Respecting and promoting people's privacy, dignity and independence
Note4 Oct 2022
Supporting people to express their views and be involved in making decisions about their care
Note4 Oct 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note4 Oct 2022
Ensuring consent to care and treatment in line with law and guidance
Note4 Oct 2022
Staff working with other agencies; supporting people to access healthcare
Note4 Oct 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note4 Oct 2022
Staff support: induction, training, skills and experience
Note4 Oct 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note4 Oct 2022
Complaints used to drive service improvements (e.g. paper care records introduced in homes)
Note4 Oct 2022
Contingency plan in place for extreme weather or staff shortages
Note4 Oct 2022
Person-centred culture promoted by the provider and registered manager, with staff feeling well supported
Note4 Oct 2022
Effective infection prevention and control, including PPE use and up-to-date policy
Note4 Oct 2022
Robust medication administration with competency assessments and electronic task tracking
Note4 Oct 2022

Note4 Oct 2022
End of life care and support
Note4 Oct 2022
Improving care quality in response to complaints or concerns
Note4 Oct 2022
Meeting people's communication needs
Note4 Oct 2022
Planning personalised care to ensure choice and control and meet needs and preferences

Note4 Oct 2022
Preventing and controlling infection
Note4 Oct 2022
Using medicines safely
Note4 Oct 2022
Staffing and recruitment
Note4 Oct 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note4 Oct 2022
Systems and processes to safeguard people from the risk of abuse

Note4 Oct 2022
Engaging and involving people, public and staff; working in partnership with others
Note4 Oct 2022
Managers and staff understanding roles, quality, risks and regulatory requirements; continuous learning
Note4 Oct 2022
Promoting a positive, person-centred culture and duty of candour

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info