Operated by EJC Group Ltd

EJC Group

GoodRated 3 Oct 2022Home care · Corby

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note10 Mar 2022
Respecting and promoting people's privacy, dignity and independence
Note10 Mar 2022
Supporting people to express their views and be involved in making decisions about their care
Note10 Mar 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note10 Mar 2022
Ensuring consent to care and treatment in line with law and guidance
Note10 Mar 2022
Staff working with other agencies; supporting people to access healthcare
Note10 Mar 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note10 Mar 2022
Staff support: induction, training, skills and experience
Note10 Mar 2022
Assessing people's needs and choices; delivering care in line with standards

Note10 Mar 2022
Registered manager understood duty of candour and regulatory responsibilities
Note10 Mar 2022
Quality assurance audits and spot checks in place
Note10 Mar 2022
Complaints recorded, investigated and resolved to satisfaction
Note10 Mar 2022
Communication needs supported including easy read guides and picture aids
Note10 Mar 2022
Person-centred care plans reflecting individual needs and preferences
Note10 Mar 2022
Staff treated people with dignity, kindness and respect

Note10 Mar 2022
Systems and processes to safeguard people from the risk of abuse
Note10 Mar 2022
Preventing and controlling infection
Note10 Mar 2022
Using medicines safely
Note10 Mar 2022
Staffing and recruitment
Note10 Mar 2022
Assessing risk, safety monitoring and management

Note10 Mar 2022
Working in partnership with others
Note10 Mar 2022
Engaging and involving people using the service, the public and staff
Note10 Mar 2022
Managers and staff being clear about their roles and regulatory requirements
Note10 Mar 2022
How the provider understands and acts on the duty of candour
Note10 Mar 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note10 Mar 2022
Continuous learning and improving care