Operated by Veracity Healthcare Limited

Veracity Healthcare

GoodRated 21/05/2022Home care · Beverley

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note21 May 2022
Supporting people to express their views and be involved in making decisions about their care
Note21 May 2022
Respecting and promoting people's privacy, dignity and independence
Note21 May 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note21 May 2022
Ensuring consent to care and treatment in line with law and guidance
Note21 May 2022
Staff working with other agencies to provide consistent, effective, timely care
Note21 May 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note21 May 2022
Staff support: induction, training, skills and experience
Note21 May 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note21 May 2022
Referrals to health and social care professionals made in a timely manner
Note21 May 2022
Live call monitoring and regular staff checks used to alert to late or missed calls
Note21 May 2022
Management team supported staff, including providing transport assistance to work
Note21 May 2022
Complaints were investigated and responded to in line with policy, with lessons learned
Note21 May 2022
Staff received an induction including the Care Certificate and shadowing
Note21 May 2022
Safe recruitment and safeguarding processes in place; staff felt confident reporting abuse

Note21 May 2022
End of life care and support
Note21 May 2022
Improving care quality in response to complaints or concerns
Note21 May 2022
Meeting people's communication needs
Note21 May 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note21 May 2022
Learning lessons when things go wrong
Note21 May 2022
Systems and processes to safeguard people from the risk of abuse
Note21 May 2022
Preventing and controlling infection
Note21 May 2022
Staffing and recruitment
Note21 May 2022
Assessing risk, safety monitoring and management
Note21 May 2022
Using medicines safely

Note21 May 2022
How the provider understands and acts on the duty of candour
Note21 May 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note21 May 2022
Engaging and involving people using the service, the public and staff
Note21 May 2022
Working in partnership with others
Note21 May 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care