Operated by Lets Care All LTD.

Fairlawn First Floor Office

GoodRated 5 Jul 2022Home care · Southall

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note7 May 2022
Respecting and promoting people's privacy, dignity and independence
Note7 May 2022
Supporting people to express their views and be involved in making decisions about their care
Note7 May 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note7 May 2022
Ensuring consent to care and treatment in line with law and guidance
Note7 May 2022
Staff working with other agencies to provide consistent, effective, timely care
Note7 May 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note7 May 2022
Staff support: induction, training, skills and experience
Note7 May 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note7 May 2022
People's independence, privacy, dignity and cultural/religious needs were recorded and consistently respected by staff.
Note7 May 2022
Clear systems for safeguarding, complaints, accidents and incidents, with easy-to-understand information shared with people and families.
Note7 May 2022
Proactive partnership working with healthcare professionals, housing associations, and local community and religious groups.
Note7 May 2022
Strong person-centred culture with high accessibility for people and staff to the registered manager and owner.
Note7 May 2022
Management team conducted regular spot checks on care workers to observe practice and ensure quality.

Note7 May 2022
Improving care quality in response to complaints or concerns
Note7 May 2022
End of life care and support
Note7 May 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note7 May 2022
Meeting people's communication needs
Note7 May 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note7 May 2022
Working in partnership with others
Note7 May 2022
Continuous learning and improving care
Note7 May 2022
Engaging and involving people using the service, the public and staff
Note7 May 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note7 May 2022
How the provider understands and acts on the duty of candour
Note7 May 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering