Operated by Heartview Care Services Ltd

Heartview Care Services

GoodRated 2 Feb 2023Home care · West Byfleet

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

10 findings

Note2 Feb 2023
Safeguarding was well managed with appropriate referrals to local authority and police when required.
Note2 Feb 2023
Staff felt supported, able to speak up, and said the management team listened and acted on their views.
Note2 Feb 2023
Risk assessments and care plans were comprehensive, covering mobility, skin integrity, medicines, nutrition, communication and end of life wishes.
Note2 Feb 2023
Complaints were handled well; people felt able to raise concerns and were satisfied with outcomes.
Note2 Feb 2023
The management team worked effectively with other agencies including healthcare professionals and the local authority.
Note2 Feb 2023
A digital records system via app gave real-time access to care plans and risk assessments and alerted management to missed visits.
Note2 Feb 2023
People experienced consistent staffing, which improved over time and was highly valued by people and relatives.
Note2 Feb 2023
Staff received good induction, training and regular supervision enabling them to carry out their roles effectively.
Note2 Feb 2023
Medicines were managed safely with staff training, competency assessments, spot checks and regular audits of medicines administration records.
Note2 Feb 2023
People felt safe with staff and relatives were confident in the quality of care provided, including safe use of equipment such as hoists.