Operated by Appleby Care (Pvt) Ltd

Appleby Care

GoodRated 2 Nov 2023Home care · High Wycombe

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note14 Feb 2023
Respecting and promoting people's privacy, dignity and independence
Note14 Feb 2023
Supporting people to express their views and be involved in making decisions about their care
Note14 Feb 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note14 Feb 2023
Ensuring consent to care and treatment in line with law and guidance
Note14 Feb 2023
Staff working with other agencies to provide consistent, effective, timely care
Note14 Feb 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note14 Feb 2023
Staff support: induction, training, skills and experience
Note14 Feb 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note14 Feb 2023
Communication needs individually assessed with accessible formats (large print, foreign languages) available.
Note14 Feb 2023
Effective multi-agency working with GPs, district nurses, physiotherapists and local authority commissioners.
Note14 Feb 2023
Management team described as supportive, approachable and empathetic by both staff and people using the service.
Note14 Feb 2023
Strong governance framework including audits, quality visits, complaint systems and duty of candour understanding.
Note14 Feb 2023
Person-centred care plans developed with people and relatives, regularly reviewed and reflective of individual needs and preferences.
Note

Note14 Feb 2023
End-of-life care and support
Note14 Feb 2023
Improving care quality in response to complaints or concerns
Note14 Feb 2023
Meeting people's communication needs
Note14 Feb 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note14 Feb 2023
Learning lessons when things go wrong
Note14 Feb 2023
Preventing and controlling infection
Note14 Feb 2023
Using medicines safely
Note14 Feb 2023
Staffing and recruitment
Note14 Feb 2023
Assessing risk, safety monitoring and management
Note14 Feb 2023
Systems and processes to safeguard people from the risk of abuse

Note14 Feb 2023
Continuous learning and improving care; Working in partnership with others
Note14 Feb 2023
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note14 Feb 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note14 Feb 2023
How the provider understands and acts on the duty of candour
Note14 Feb 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

Run by Agincare (Southwark) Limited

Good1.9 km awayBuckinghamshire

Registered manager: Stewart, Joanne

Good3.0 km awayBuckinghamshire

Registered manager: Downes, Tricia

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