Bloomscare Ltd

GoodRated 4 Feb 2022Home care · Dagenham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note2 Apr 2022
Respecting and promoting people's privacy, dignity and independence
Note2 Apr 2022
Supporting people to express their views and be involved in making decisions about their care
Note2 Apr 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note2 Apr 2022
Ensuring consent to care and treatment in line with law and guidance
Note2 Apr 2022
Staff working with other agencies to provide consistent, effective, timely care
Note2 Apr 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note2 Apr 2022
Staff support: induction, training, skills and experience
Note2 Apr 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note2 Apr 2022
Good partnership working with health and social care professionals
Note2 Apr 2022
Open-door management policy with supportive registered manager
Note2 Apr 2022
Person-centred care plans kept under review with involvement of people and relatives
Note2 Apr 2022
Effective quality monitoring system with regular audits in care plans, health and safety and staff training
Note2 Apr 2022
Regular one-to-one supervision and spot checks to monitor staff performance

Note2 Apr 2022
End of life care and support
Note2 Apr 2022
Improving care quality in response to complaints or concerns
Note2 Apr 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note2 Apr 2022
Meeting people's communication needs
Note2 Apr 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note2 Apr 2022
Working in partnership with others
Note2 Apr 2022
Continuous learning and improving care
Note2 Apr 2022
Engaging and involving people using the service, the public and staff
Note2 Apr 2022
Managers and staff being clear about their roles, and understanding quality performance, risks, and regulatory requirements
Note2 Apr 2022
How the provider understands and acts on the duty of candour
Note2 Apr 2022
Promoting a positive culture that is person-centred, open, inclusive, and empowering