Alliance Care Ltd

GoodRated 8 Mar 2022Home care · Droitwich

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

8 findings

Note3 Aug 2022
Communication needs were assessed and pictorial formats used to support care planning involvement
Note3 Aug 2022
Staff advocated for people with funding agencies to secure additional care when needed
Note3 Aug 2022
End of life care was sensitively delivered with senior staff supporting both people and care staff
Note3 Aug 2022
Registered manager conducted spot checks on staff practice and infection control
Note3 Aug 2022
Relatives felt encouraged to ask for additional support and reported a collaborative culture
Note3 Aug 2022
Care plans reflected people's needs, preferences, histories and were updated as needs changed
Note3 Aug 2022
Staff received appropriate training including induction, shadowing and competency checks for medicines
Note3 Aug 2022
People developed close bonds with regular staff who knew their needs well