Operated by AK Supported Housing Limited

A K Supported Housing Outreach Service

GoodRated 13/05/2022Home care · Grays

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note13 May 2022
Respecting and promoting people's privacy, dignity and independence
Note13 May 2022
Supporting people to express their views and be involved in making decisions about their care
Note13 May 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note13 May 2022
Ensuring consent to care and treatment in line with law and guidance
Note13 May 2022
Staff working with other agencies to provide consistent, effective, timely care
Note13 May 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note13 May 2022
Staff support: induction, training, skills and experience
Note13 May 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note13 May 2022
Registered manager aware of duty of candour and CQC notification responsibilities
Note13 May 2022
Quality assurance and auditing systems in place with regular surveys and positive feedback
Note13 May 2022
Service met the Accessible Information Standard
Note13 May 2022
Effective partnership working with external professionals including CPA meetings
Note13 May 2022
Person was treated with dignity, respect and supported towards independent living
Note13 May 2022
Staff understood and applied the Mental Capacity Act 2005 principles

Note13 May 2022
End of life care and support
Note13 May 2022
Improving care quality in response to complaints or concerns
Note13 May 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note13 May 2022
Meeting people's communication needs
Note13 May 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note13 May 2022
Learning lessons when things go wrong
Note13 May 2022
Preventing and controlling infection
Note13 May 2022
Using medicines safely
Note13 May 2022
Staffing and recruitment
Note13 May 2022
Assessing risk, safety monitoring and management
Note13 May 2022
Systems and processes to safeguard people from the risk of abuse

Note13 May 2022
Continuous learning and improving care: Working in partnership with others
Note13 May 2022
Engaging and involving people using the service, the public and staff
Note13 May 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note13 May 2022
How the provider understands and acts on the duty of candour
Note13 May 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering