Wilaade Care Services Limited

GoodRated 24/02/2022Home care · Bedford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Not rated

Care achieves good outcomes and quality of life.

Caring

Not rated

Staff treat people with compassion, dignity, respect.

Responsive

Not rated

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

21 findings

Note24 Feb 2022
Approachable registered manager with good communication with families
Note24 Feb 2022
Regular supervisions, spot checks and team meetings supporting staff development
Note24 Feb 2022
Medicines administered safely with training and competency checks
Note24 Feb 2022
Strong infection control practices including PPE use and weekly COVID-19 testing
Note24 Feb 2022
Person-centred care plans and risk assessments in place
Note24 Feb 2022
Staff received safeguarding training and understood reporting responsibilities
Note24 Feb 2022
Comprehensive induction including shadowing, training and competency checks
Note24 Feb 2022
Robust pre-employment checks including DBS, references and exploration of employment gaps
Note24 Feb 2022
Staff were kind, professional and familiar to people receiving care
moderateleadership24 Feb 2022
the service management and leadership was inconsistent... to do so requires consistent good practice over time
moderatemissed_or_late_visits24 Feb 2022
Some people we spoke with told us the call timings were not always consistent... further work was required to ensure punctuality with the care visit timings was consistent
moderategovernance24 Feb 2022
this had not addressed areas of inconsistency we found within the records of timings of care visits for some people

Note24 Feb 2022
Learning lessons when things go wrong
Note24 Feb 2022
Preventing and controlling infection
Note24 Feb 2022
Using medicines safely
Note24 Feb 2022
Assessing risk, safety monitoring and management
Note24 Feb 2022
Systems and processes to safeguard people from the risk of abuse
Note24 Feb 2022
Staffing and recruitment

Note24 Feb 2022
Working in partnership with others
Note24 Feb 2022
Duty of candour, engaging and involving people, promoting a positive culture
Note24 Feb 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

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