Operated by Yourlife Management Services Limited

Yourlife (Oakham)

GoodRated 6 Sept 2022Home care · Oakham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

9 findings

Note9 Jun 2022
Strong working relationships with partner agencies, with referrals made appropriately and duty of candour policy understood and applied.
Note9 Jun 2022
Staff understood MCA principles and supported people in the least restrictive way, respecting autonomy and consent.
Note9 Jun 2022
People-led activities promoted independence and social engagement within the retirement village community.
Note9 Jun 2022
People's communication needs were met, including use of hearing induction loops and provision of information in alternative formats.
Note9 Jun 2022
Registered manager maintained an open-door culture, undertook daily walk rounds, and completed monthly audits of accidents and incidents.
Note9 Jun 2022
Care plans were personalised, reflecting physical, mental health, social, cultural and religious needs, enabling person-centred support.
Note9 Jun 2022
Staff recruited safely with DBS checks completed before commencement; consistent staffing ensured people received care from familiar carers.
Note9 Jun 2022
Medicines administered safely with body maps, policy adherence, and competency checks completed by the registered manager.
Note9 Jun 2022
Comprehensive risk assessments and daily logs maintained, with handover meetings ensuring continuity of information between staff shifts.