Operated by Reed Specialist Recruitment Limited

Reed Specialist Recruitment Ltd - Community Care - Manchester

GoodRated 14/04/2022Home care · Manchester

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note14 Apr 2022
Supporting people to express their views and be involved in making decisions about their care
Note14 Apr 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note14 Apr 2022
Ensuring consent to care and treatment in line with law and guidance (MCA)
Note14 Apr 2022
Supporting people to live healthier lives and access healthcare services
Note14 Apr 2022
Supporting people to eat and drink enough
Note14 Apr 2022
Staff support: induction, training, skills and experience
Note14 Apr 2022
Assessing people's needs and choices

Note14 Apr 2022
MCA principles understood and applied
Note14 Apr 2022
Strong partnership working with external agencies and multi-disciplinary teams
Note14 Apr 2022
Audits and an ongoing improvement plan supported continuous learning
Note14 Apr 2022
Provider met the Accessible Information Standard
Note14 Apr 2022
Care plans were person-centred and reflected cultural and communication preferences
Note14 Apr 2022
Staff treated people with dignity and respect; positive relationships with families

Note14 Apr 2022
End of life care and support
Note14 Apr 2022
Improving care quality in response to complaints or concerns
Note14 Apr 2022
Meeting people's communication needs
Note14 Apr 2022
Planning personalised care to ensure people have choice and control

Note14 Apr 2022
Learning lessons when things go wrong
Note14 Apr 2022
Preventing and controlling infection
Note14 Apr 2022
Using medicines safely
Note14 Apr 2022
Staffing and recruitment
Note14 Apr 2022
Assessing risk, safety monitoring and management
Note14 Apr 2022
Systems and processes to safeguard people from the risk of abuse

Note14 Apr 2022
Working in partnership with others
Note14 Apr 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note14 Apr 2022
Managers and staff being clear about their roles and regulatory requirements
Note14 Apr 2022
Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info