Operated by Independent Care & Support Ltd

Independent Care and Support Limited

Requires improvementRated 24/05/2023Home care · Rochester

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note1 Jun 2023
Supporting people to express their views and be involved in making decisions about their care
Note1 Jun 2023
Respecting and promoting people's privacy, dignity and independence
Note1 Jun 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note1 Jun 2023
Ensuring consent to care and treatment in line with law and guidance
Note1 Jun 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note1 Jun 2023
Supporting people to live healthier lives, access healthcare services and support
Note1 Jun 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note1 Jun 2023
Staff support: induction, training, skills and experience

Note1 Jun 2023
Infection control training was completed and staff had access to appropriate PPE; spot checks included observations of PPE use.
Note1 Jun 2023
The service worked in partnership with a range of health and social care professionals including district nurses, dieticians and speech and language therapists.
Note1 Jun 2023
End of life care plans were in place, consulting people about their wishes, faith and religion.
Note1 Jun 2023
New staff undertook a structured induction including shadowing and completing the Care Certificate.
Note1 Jun 2023
There were enough staff to meet people's needs and DBS checks had been obtained before staff worked unsupervised.
Note

Note1 Jun 2023
End of life care and support
Note1 Jun 2023
Meeting people's communication needs
Note1 Jun 2023
Planning personalised care to ensure people have choice and control
Note1 Jun 2023
Improving care quality in response to complaints or concerns

Note1 Jun 2023
Working in partnership with others
Note1 Jun 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note1 Jun 2023
Managers and staff being clear about their roles, quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info