Westvale Home Care Ltd

GoodRated 16/07/2021Home care · Horley

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

28 findings

Note16 Jul 2021
Respecting and promoting people's privacy, dignity and independence
Note16 Jul 2021
Supporting people to express their views and be involved in making decisions about their care
Note16 Jul 2021
Ensuring people are well treated and supported; respecting equality and diversity

Note16 Jul 2021
Ensuring consent to care and treatment in line with law and guidance
Note16 Jul 2021
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note16 Jul 2021
Supporting people to eat and drink enough to maintain a balanced diet
Note16 Jul 2021
Staff support: induction, training, skills and experience
Note16 Jul 2021
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note16 Jul 2021
Staff felt well-supported, valued and comfortable raising concerns with management
Note16 Jul 2021
Person-centred culture embedded through supervision meetings reinforcing core values
Note16 Jul 2021
Regular audits, spot checks and electronic monitoring of care plan reviews and MAR records
Note16 Jul 2021
Strong multi-disciplinary working with health and social care professionals praised by external professionals
Note16 Jul 2021
Personalised end of life care with registered manager attending hospital discharge planning meetings
Note16 Jul 2021

Note16 Jul 2021
Improving care quality in response to complaints or concerns
Note16 Jul 2021
Meeting people's communication needs
Note16 Jul 2021
Planning personalised care to ensure people have choice and control and to meet their needs and preferences; End of life care and support

Note16 Jul 2021
Preventing and controlling infection
Note16 Jul 2021
Using medicines safely
Note16 Jul 2021
Staffing and recruitment
Note16 Jul 2021
Assessing risk, safety monitoring and management
Note16 Jul 2021
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong

Note16 Jul 2021
Continuous learning and improving care; Working in partnership with others
Note16 Jul 2021
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note16 Jul 2021
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note16 Jul 2021
Promoting a positive culture that is person-centred, open, inclusive and empowering; Duty of candour

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info