Operated by Valorum Care Limited

White Windows

Not RatedHome care · Sowerby Bridge

CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

30 findings

Note14 Sept 2023
Supporting people to express their views and be involved in making decisions about their care
Note14 Sept 2023
Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independence

Note14 Sept 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note14 Sept 2023
Staff support: induction, training, skills and experience
Note14 Sept 2023
Assessing people's needs and choices
Note14 Sept 2023
Supporting people to live healthier lives and access healthcare services
Note14 Sept 2023
The Mental Capacity Act and Deprivation of Liberty Safeguards

Note14 Sept 2023
People were able to receive visits from friends and family without unnecessary restriction.
Note14 Sept 2023
The manager made referrals to the local authority safeguarding team as needed.
Note14 Sept 2023
Complaints were managed and responded to in line with the provider's complaints policy.
Note14 Sept 2023
The provider was using PPE effectively and safely and the infection prevention and control policy was up to date.
Note14 Sept 2023
Controlled drugs were stored and managed safely and medicines stocks tallied with records.
Note14 Sept 2023

Note14 Sept 2023
End of life care and support
Note14 Sept 2023
Improving care quality in response to complaints or concerns
Note14 Sept 2023
Meeting people's communication needs
Note14 Sept 2023
Planning personalised care; supporting people to maintain relationships and take part in activities

Note14 Sept 2023
Learning lessons when things go wrong
Note14 Sept 2023
Systems and processes to safeguard people from the risk of abuse
Note14 Sept 2023
Staffing and recruitment
Note14 Sept 2023
Preventing and controlling infection
Note14 Sept 2023
Using medicines safely
Note14 Sept 2023
Assessing risk, safety monitoring and management

Note14 Sept 2023
Working in partnership with others
Note14 Sept 2023
Promoting a positive, person-centred, open and inclusive culture
Note14 Sept 2023
Managers and staff understanding quality performance, risks and regulatory requirements; continuous learning

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info